Privacy Policy

Casa Tuscany Privacy Policy

Casa Tuscany understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. We will ask you to confirm your acceptance of our privacy policy if you wish to communicate with us including by sending enquiries and signing up for our monthly newsletter.

1. Information About Us
Our Site is owned and operated by Casa Tuscany, whose registered address and trading address is Milton Hall, Ely Road, Milton, Cambridge, CB24 6WZ, England.
Our VAT number is 883 9012 04.
Our Data Protection Officer is Karen Roos, who can be contacted by email at [email protected], by telephone on 01223 828300, or by post at Milton Hall, Ely Road, Milton, Cambridge, CB24 6WZ, England.

2. What Does This Policy Cover?
This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
– The right to be informed about our collection and use of personal data;
– The right of access to the personal data we hold about you (see section 10);
– The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 12);
– The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 5 but if you would like us to delete it sooner, please contact us using the details in section 12);
– The right to restrict (i.e. prevent) the processing of your personal data;
– The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
– The right to object to us using your personal data for particular purposes; and
– Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please  contact us using the details provided in section 13 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

4. What Data Do We Collect?
Depending upon your use of Our Site, we may collect some or all of the following personal data (please also see section 11 on our use of Cookies and similar technologies);
– name;
– contact information such as email addresses and where provided, telephone numbers, skype addresses and postal addresses;
– property preferences and budget;
– IP address;
– Occasionally your web browser type, version and operating system may be collected by third party portals and provided to us;

Data provided by third parties.
Where we advertise our properties on third party portals or websites, we may be sent personal data relating to people interested in those properties. In such cases we are the Data Processor and will always treat this data in the same way and with the same security as data that is provided directly to us.

We recommend always checking the privacy policy of any website to which you are providing your data.

5. How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

Specifically, we may use your data for the following purposes:

– Answering enquiries and emails.
– Sending you properties which may be of interest to you.
– Arranging viewings, in conjunction with third party agents (see section 7.1)
– Providing advice to you when requested.
– Sending newsletters (usually monthly, occasionally more often) if signed up to, and from which you may unsubscribe at any time by clicking the unsubscribe link in the newsletter. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR. When you subscribe to our newsletter, we will send you a confirmation email to the email address you entered for receiving the newsletter, where you will be asked to confirm your subscription. If you do not confirm within 24 hours, your application for subscription will be deleted. If you confirm your wish to receive the newsletter, we will store your email address until you unsubscribe. Your name and email address are the only data required to subscribe to the newsletter.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained to assist with your property search until you notify us that you are no longer looking for a property, or no longer wish to hear from us.

6. How and Where Do We Store Your Data?
We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.
Your data will only be stored in the UK.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through Our Site.

Steps we take to secure and protect your data include:

– Password-protected computers and devices.
– Password-protected email.
– Password-protected website.
– Password protection for the newsletter database.
– All passwords are changed regularly.
– Printed material which contain data will be stored in a locked cupboard within a secure office.

7. Do We Share Your Data?
We may share your data with trusted associates with whom we work closely (Italian property agents) in order for them to assist you with your property search, viewing and/or purchase. We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights and the obligations of the third party under the law.

We will never share your personal data with any other third parties (mortgage brokers, currency dealers etc) without your express consent. Should you consent, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, and the obligations of the third party under the law.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

8. What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

9. Your Right to Withhold Information
You may access Our Site without providing any data at all. However, to submit a property enquiry, a general enquiry, or to join our emailing list, you will be required to read our privacy policy and allow the collection of certain data.

You may restrict Our use of Cookies. For more information, see section 11 and Our Cookie Policy casatuscany/com/cookie-policy/.

10. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact us for more details using the contact details below in section 13. Alternatively, please ask to see Our Data Protection Policy.

11. Our Use of Cookies
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Some pages on Our Site use third party services or software, such as maps, online videos or social networking features to enhance the use of our site. Many of these services may set cookies in your browser. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

Google Analytics. We use google analytics to gain an insight into how visitors to our site find it and use it, in order to develop our site and improve our business. Google analytics provides us with some data about visitors including browser, operating system, service provider, location, language, demographics and interests. More information about how Google uses cookies can be found here – Google provides an opt-out plug-in for most website browsers, here

12. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact us by email at [email protected] or by telephone on +44 (0) 1223 828300 or by post at Casa Tuscany, Milton Hall, Ely Road, Milton, Cambridge, CB24 6WZ, England. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

13. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be asked to accept the terms of the Privacy Policy on your next use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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